FAQs
General Information
What is Home Along?
Home Along is a houseware store that began in 2002 with a small roadside shop in Bagong Silang, Caloocan. Over the years, it has expanded to multiple branches across Luzon, offering a wide range of products including appliances, furniture, kitchenware, and more.
Where are Home Along stores located?
Home Along has branches in various locations across Luzon, including Metro Manila, Laguna, Rizal, Cavite, and Batangas. For a comprehensive list of store locations and contact details, please visit our Store Locator page.
How can I track my item repair status?
You can track the status of your item repair by visiting our Item Item Repair Tracker page. Simply enter your repair ticket number to view the latest updates.
How can I contact Home Along for inquiries or assistance?
For any inquiries or assistance, you can reach out to us through the following channels:
- Email: inquiries@homealongstores.com
- Phone: 0283512596
What payment methods are accepted at Home Along?
Home Along accepts various payment methods, including cash, major credit and debit cards, and installment plans through our financing partners. Please inquire at your local store for specific payment options.
Does Home Along offer installment plans for purchases?
Yes, Home Along offers installment plans in partnership with financing institutions. These plans allow customers to purchase appliances, mobile phones, and furniture with low monthly payments. For more details, please visit our Installment Partners section on the homepage.
Does Home Along offer installment plans for purchases?
What types of products does Home Along offer?
- Appliances
- Furniture
- Kitchenware
- Laundry and cleaning supplies
- Storage solutions
- Toys
For a comprehensive view of our product offerings, please visit our Shop page.
Does Home Along offer delivery or store pickup options?
Yes, Home Along provides both delivery and store pickup options for your convenience. You can choose your preferred method during the purchase process.
What is Home Along's return and exchange policy?
All customers have the right to replace products under the Consumer Act of the Philippines and the policies of the Department of Trade and Industry.
Under the Consumer Act of the Philippines (Republic Act No. 7394), the customer may exchange or return an item if it has a FACTORY DEFECT at the time of purchase. The following are not covered by the Consumer Act of the Philippines:
- Change of Mind
- Wrong Color
- Wrong Size
All refunds shall be made via the original payment mechanism and to the person who made the original payment, unless both parties agree on refund through other alternative payment mechanisms. Also, all refunds will be net of delivery fees incurred.
Home Along offers no guarantee on the timeliness of refunds. Refund approval and processing depends on the internal processing guidelines of respective banks and/or payment providers. All refunds are conditional upon Home Along’s acceptance of a valid return of the item.
Home Along reserves the right to revise its refund process at any time without notice. Home Along will not provide a refund for goods which by nature cannot be returned.”
Are there any warranties on products purchased from Home Along?
Warranty policies depend on the specific product and manufacturer. Please refer to the warranty information provided with your product or reach out to us for assistance.
How can I find the nearest Home Along store?
You can find the nearest Home Along store by using our Store Locator tool on our website. Simply enter your location to view the closest branches and their contact details.
What are the operating hours of Home Along stores?
Operating hours may vary by location. Generally, stores are open from 8:00 AM to 7:00 PM, Monday through Sunday. However, it’s best to check with your local store for specific hours, especially during peak seasons or holidays.
How can I stay updated on Home Along's latest promotions and news?
To stay updated on our latest promotions and news, you can follow us on our official social media channels:
- Facebook: Home Along
- Lazada: Home Along Official Store
- Shopee: Home Along Official Store
- Tiktok: Home Along Official
Additionally, you can visit our website for updates and announcements.
What is Home Along's return and refund policy?
Please contact your local store directly or reach out to our customer service team through the provided contact channels.