Terms and Conditions

ORDER PROCEDURE

Order processing is from Monday to Saturday, 7:00AM-4:00PM.
Orders placed after cut off shall be processed the next business day.
Once the order has been verified, Home Along will send a confirmation email to the customer’s registered email address.
If an item is out of stock or requires advance order, the customer will be notified through email as to when the product will be available. The customer can choose to cancel the order without any charges.

ORDER INFORMATION

Home Along reserves the right to cancel an order for any reason including limitations on quantities available or errors in product or pricing information. If the order is canceled after the customer’s credit card has been charged, Home Along will issue a credit to the customer in the amount of the charge.

PROMOTIONAL CODES

Promotional codes are limited in nature and may expire or discontinue with or without notice.  Promotional codes may not be copied, sold, or otherwise offered.  They are not redeemable for cash and are subject to cancellation or change at any time for any reason.

PAYMENTS

• Home Along accepts the following modes of payment methods

• • Bank deposit
  • Straight credit card payment (Visa, Mastercard),
  • Gcash payments
  • Grabpay payments
  • Credit card installment payment (BDO only)

Home Along assumes no liability for any loss or damages to the customer arising from wrong shipping and/or payment information entered by the customer. Home Along reserves the right to verify whether the customer is duly authorized to use a certain payment method, and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction where such confirmation is not available.

REFUND

Proceeding to the second delivery attempt. If delivery failed on the second attempt, the transaction shall be terminated. Delivery fees and other payments made shall be forfeited.
You acknowledge that delivery of the Products is subject to availability of the Products but you acknowledge that while stock information on the site is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed, Home Along will inform you accordingly via e-mail and your Product will be dispatched as soon as it becomes available. The time for delivery shall not be of the essence, and Home Along (nor any of its affiliates) shall not be liable for any delay in delivery whatsoever caused.

ORDER CANCELLATION

Home Along has the right to cancel any orders received for the following reasons:
Force majeure or act of nature, including calamity or bad weather condition, and strikes.
Circumstances beyond Mabces’s control, including out of stock, system error, item detail dispute, incorrect image, wrong promotion, wrong pricing among others.
Non-compliance to order requirements.
Should the customer’s order be cancelled for whatever reason, a Home Along online representative will notify the customer through e-mail and assist in processing a full refund of any payments made to Home Along
The customer may also cancel his/her order via (link) user account.
Order cancellation will be confirmed through e-mail. However, if the order status is already in transit for delivery, the order may not be cancelled.

RETURNS & EXCHANGE

All customers have the right to replace products under the Consumer Act of the Philippines and the policies of the Department of Trade and Industry.
Under the Consumer Act of the Philippines (Republic Act No. 7394), the customer may exchange or return an item if it has a FACTORY DEFECT at the time of purchase. The following are not covered by the Consumer Act of the Philippines:

× Change of Mind

× Wrong Color

× Wrong Size

All refunds shall be made via the original payment mechanism and to the person who made the original payment, unless both parties agree on refund through other alternative payment mechanisms. Also, all refunds will be net of delivery fees incurred.
Home Along offers no guarantee on the timeliness of refunds. Refund approval and processing depends on the internal processing guidelines of respective banks and/or payment providers. All refunds are conditional upon Home Along’s acceptance of a valid return of the item.
Home Along reserves the right to revise its refund process at any time without notice. Home Along will not provide a refund for goods which by nature cannot be returned.

DELIVERY PROCESS

Home Along accepts deliveries within Metro Manila, and selected areas in Bulacan, Cavite, Laguna, Rizal for clarifications on delivery coverage areas, contact our team us at homealong.hr@gmail.com
Delivery will be handled by Home Along or its affiliates. Delivery of orders will be made to the address specified by the customer at check-out.
Delivery lead time are as follows
3 – 5 working days within Metro Manila from the date of order confirmation.
5 – 7 working days outside Metro Manila from the date of order confirmation.
Upon delivery of item, the authorized receiver should present 1 government ID with photo and signature. There will be no release of item without the valid ID of the authorized receiver.
In the absence of the cardholder, an authorized representative may receive the product provided the following will be presented:
Confirmation letter
Signed authorization letter from cardholder
Clear copy of cardholder’s valid ID with photo and signature
Clear copy of representative’s valid ID with photo and signature
Home Along shall not be held liable for non-delivery of product due to the following circumstances beyond its control:
Unavailability of cardholder or authorized receiver
Incomplete or incorrect contact information and/or delivery details.
Home Along reserves the right to charge additional delivery fees after the first unsuccessful delivery attempt due to above circumstances. Home Along shall wait for the customer’s advice before
×         Misuse or mishandling after purchase

General Terms and Conditions for Factory-Defective Items

1. The customer may exchange or return a defective item within SEVEN (7) DAYS from the date of purchase. (7-Day Period)
2. The defective item must be in its ORIGINAL CONDITION AND PACKAGING, including all accessories and freebies. (Complete with Box and Accessories)
3. The customer must present a RECEIPT (Proof of Purchase).

Home Along reserves the right to conduct a technical evaluation of the product before approving any return request. All courier fees will be shouldered by the client.

ITEM WARRANTY

Guarantee is given to a customer’s purchased unit by the manufacturer usually for any repair or replacement of parts for a stated time period and conditions. Kindly ensure to keep the Official Sales Invoice for warranty purposes. In case the item purchased online has a problem, customers may email us at inquiries@homealongstores.com for clarification.